Cycling Shoes Warranty
ZOL Shoes are warranted with proof of purchase for up to 1 year. Warranty includes defects in material and workmanship. We provide the following processing ways:
ELECTRONIC PAYMENTS PROCESSING via email
Send an email to email@example.com with the following:
- Clear pictures of the damaged product.
- A brief description of your claim.
- Include the name of the model.
- Include the order number if purchased online or the email used for the order.
- Upon receipt, our warranty department will evaluate the images
- If your claim is approved, we will send you an electronic invoice via email for the $15 processing fee, plus applicable taxes.
After payment, you will receive the exact (same) model of shoes.
Please note: If the exact model is unavailable, we will notify you. You will then have the option to choose a different color of the same model or select another model of equal or lesser value.
You have the option of:
- Free Shipping: We'll ship the product to your provided address.
- Warehouse Pickup (Bayamón): Collect your product directly from our warehouse located at 14 Marginal Forest Hills, Bayamón, Puerto Rico 00959.
If you purchased the product in a physical store, please send a picture of the receipt along with the required information mentioned above.
Thank you for choosing ZOL!